Shipping & Returns

• Orders are usually processed within 1–3 business days after successful order confirmation.
• Once dispatched, you will receive tracking details through your registered contact details.
• Delivery usually takes 3–5 business days, depending on your location and courier service.
• Delivery timelines may be slightly longer for remote locations, weekends, public holidays, or during high-demand periods.
• Curetos is not responsible for delays caused by courier partners, incorrect delivery information, weather conditions, or other circumstances beyond our control.

We offer a 12-day return window from the date your order is delivered.

To be eligible for a return:

• The return request must be raised within 12 days of delivery.
• The product must be unused and unworn.
• Shoes must be returned in their original condition and original packaging.
• All original tags, accessories, and packaging should be intact.
• Products showing signs of wear, damage, washing, or alteration may not be accepted.

To initiate a return, contact our customer support with:

1. 1

   Order number

   Share the order number from your confirmation.

2. 2

   Reason for return

   Tell us briefly why you'd like to return it.

3. 3

   Photos / videos

   Only if required, to help us review faster.

Our team will review the request and provide the next steps.

If you have received the wrong size or would like to request a size exchange, please contact us within 12 days of delivery.

Exchange requests are subject to product availability. The product must be unused, unworn, and returned in its original condition and packaging.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with clear photos/videos and your order details.

After verification, Curetos may arrange a replacement, exchange, or other suitable resolution.

Once the returned product is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed to the original payment method used for the order. Depending on your bank or payment provider, it may take additional business days for the amount to reflect in your account.

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and may only be eligible for return according to our return policy.